Question1

Why is there a need for water temperature control? How will it help my cat drink more water?

Answer1

Cats are inherently less inclined to the cold weather since its ancestors originated from the hot desert regions. Given that they have a tendency to drink less water, this causes chronic health issues such as kidney and urinary tract diseases in modern day cats.  Spring regulates the water temperature ensuring that even during cold winter season the water temperature for your cat is optimal for drinking.

Question2

If my cat currently doesn’t wear a collar, how can I attach the tracking RFID tag?

Answer2

The RFID tag must be attached to an existing collar.  We highly recommend getting your cat used to wearing a collar so you can attached the exclusive tracking tag to monitor your cat’s water intake to prevent frequent expensive vet visits

Question3

How often do I need to replace the filter?

Answer3

It is recommended to change the filter once a month.  There will be 3 filters per packaged box.

Question4

What type of warranty does the product come with?

Answer4

Kickstarter backers and future channel customers will be able to enjoy a one-year product warranty.

Question5

If I have any questions who can I contact?

Answer5

Please send us an email at wimeiot@gmail.com and we will respond to within 48hrs.

Question6

Is it possible to install my own RFID?

Answer6

Currently only the exclusive Spring RFID is supported.  If you would like to purchase one please go to www.wimeiot.com

Question7

What colors are available in Spring?

Answer7

Spring is currently only available in white.

Question8

How do I wash the water bowl basin?

Answer8

You can easily wipe the basin with a clean dry cloth.  Please also reference the following link  =>

Question9

Where can I buy the replacement filter?

Answer9

We are currently in discussion with potential global pet product distributors.  In the meantime, you can visit our website to purchase.

Question10

Do I need to pay for the App?

Answer10

The app is completely free, both platforms can be used, and the data is common.

Question11

Can I use the app for android & ios? Do you have to pay? What languages are supported?

Answer11

The app is completely free, both platforms can be used, and the data is common. Currently supports Chinese and English

Question12

Is it possible to display drinking water data on WEB?

Answer12

Currently only based on mobile apps