Question1
Why is there a need for water temperature control? How will it help my cat drink more water?Answer1
Cats are inherently less inclined to the cold weather since its ancestors originated from the hot desert regions. Given that they have a tendency to drink less water, this causes chronic health issues such as kidney and urinary tract diseases in modern day cats. Spring regulates the water temperature ensuring that even during cold winter season the water temperature for your cat is optimal for drinking.
Question2
If my cat currently doesn’t wear a collar, how can I attach the tracking RFID tag?Answer2
The RFID tag must be attached to an existing collar. We highly recommend getting your cat used to wearing a collar so you can attached the exclusive tracking tag to monitor your cat’s water intake to prevent frequent expensive vet visits
Question3
How often do I need to replace the filter?Answer3
It is recommended to change the filter once a month. There will be 3 filters per packaged box.
Question4
What type of warranty does the product come with?Answer4
Kickstarter backers and future channel customers will be able to enjoy a one-year product warranty.
Question5
If I have any questions who can I contact?Question6
Is it possible to install my own RFID?Answer6
Currently only the exclusive Spring RFID is supported. If you would like to purchase one please go to www.wimeiot.com
Question7
What colors are available in Spring?Answer7
Spring is currently only available in white.
Question8
How do I wash the water bowl basin?Answer8
You can easily wipe the basin with a clean dry cloth. Please also reference the following link =>
Question9
Where can I buy the replacement filter?Answer9
We are currently in discussion with potential global pet product distributors. In the meantime, you can visit our website to purchase.
Question10
Do I need to pay for the App?Answer10
The app is completely free, both platforms can be used, and the data is common.
Question11
Can I use the app for android & ios? Do you have to pay? What languages are supported?Answer11
The app is completely free, both platforms can be used, and the data is common. Currently supports Chinese and English
Question12
Is it possible to display drinking water data on WEB?Answer12
Currently only based on mobile apps